Return Policy

Return Eligibility
To qualify for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition as when you received it.

  • It must be returned in its original packaging, with all tags and labels still attached.

  • A receipt or proof of purchase is required to complete your return.

Return Requirements
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Please include your receipt or proof of purchase with your return to help us process it quickly.

Return Shipping
We’ve got you covered — Makeric will cover all return shipping costs.
A prepaid return label will be emailed to you once your return request is approved.

Partial Refunds (if applicable)
In certain situations, only partial refunds are granted, such as:

  • The item is not in its original condition, is damaged, or missing parts for reasons not due to our error.

  • Returns requested more than 30 days after delivery.

Contact Us
Email: support@makeric.com
Address: 560 Juniper Lake Road, West End, NC

Refunds (if applicable)
Once we receive and inspect your return, we’ll send you a confirmation email.
We’ll also let you know whether your refund has been approved.

If your refund is approved, it will be processed within 1–3 business days and automatically applied to your credit card or original method of payment.

Note: If you selected Fast Shipping at checkout, please be aware that shipping fees are non-refundable, as those costs have already been paid to the carrier. All other eligible charges will be fully refunded to your original payment method.

Late or Missing Refunds (if applicable)
If you haven’t received your refund yet:

  1. Double-check your bank account.

  2. Contact your credit card company — it may take some time before the refund is officially posted.

  3. Reach out to your bank — processing times can vary.

If you’ve done all of this and still haven’t received your refund, please email us at: support@makeric.com.

Exchanges (if applicable)
We only replace items if they’re defective or damaged.
If you need to exchange your item for the same one, please email us at support@makeric.com and we’ll guide you through the next steps.

If the item wasn’t marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves, the refund will be sent to the original purchaser.

Shipping Issues

I received the wrong item — what should I do?
We’re really sorry about that!
Please review your order confirmation to make sure it wasn’t a mistake during checkout.
If we sent the wrong item, email us at support@makeric.com and we’ll make it right.

If you accidentally ordered the wrong item, don’t worry — you can still exchange it. Makeric will cover return shipping, and we’ll email you a prepaid return label.

I received a damaged item — what should I do?
We’re so sorry your item arrived damaged.
Please contact our customer service team via live chat or email us at support@makeric.com. We’ll take care of it as quickly as possible.

Please provide:

  • A photo of the damaged item

  • Your order number or the email used to place the order

Shipping time for a replacement may vary depending on your location.

Changed Your Mind?
If your order hasn’t shipped yet (within 12 hours of placing it), you can make changes or cancel the order.
Once your order has shipped, cancellations and refunds are no longer available.