Refund Policy

At Makeric, your satisfaction is our top priority. If you’re not completely happy with your purchase for any reason, you may request a refund within 30 days of your purchase date.

30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all products.
If you’re not satisfied — even if you simply changed your mind — you can return the item within 30 days for a full refund.

How to Request a Refund

To start a refund, please follow these steps:

  1. Contact our support team at support@makeric.com, and include your order number and the reason for the return.

  2. We’ll email you a prepaid return shipping label.

  3. Print the label, attach it to the return package, and drop it off at your nearest collection point.

  4. Once we receive your return, we’ll process your refund within 1–3 business days.

Refund Processing

All refunds will be issued to your original method of payment.
Please allow 1–3 business days after we receive your return for the refund to appear in your account.

Note: If you selected Fast Shipping at checkout, please be aware that shipping fees are non-refundable, as those costs have already been paid to the carrier. All other eligible charges will be fully refunded to your original payment method.

Partial Refunds (if applicable)

You may receive a partial refund in these cases:

  • The returned item is not in its original condition, is damaged, or is missing parts not due to our error.

  • The return is received more than 30 days after delivery.

Exchanges

We only offer exchanges for items that are defective or damaged.
If you’d like to exchange your item for the same one, email us at support@makeric.com, and we’ll provide further instructions.

Return Shipping

Makeric covers all return shipping costs.
You’ll receive a prepaid return label via email once your return request is approved.

Contact Us

If you have any questions about our refund policy, feel free to reach out to our customer service team:

  • Email: support@makeric.com

  • Phone: +1 (323) 843-4894

  • Address: 560 Juniper Lake Road, West End, NC

Customer Service Hours:

  • Monday–Saturday: 9:00 AM – 10:00 PM (EST)

  • Sunday: 10:00 AM – 5:00 PM (EST)